At ESIS SINGLE MEMBER P.C., our goal is for you to be fully satisfied with your purchase.
If you wish to return or exchange a product, you may do so under the following terms.
RIGHT OF WITHDRAWAL
In accordance with applicable law, you have the right to withdraw from your purchase within 14 calendar days from the date of delivery, without providing any reason.
To exercise your right of withdrawal, please contact us at info@esisthebrand.com.
RETURN / EXCHANGE CONDITIONS
To be eligible for a return or exchange, the product must:
- be unworn and unwashed
- be in its original condition
- include all original tags
- have the hygiene seal intact and not removed
For hygiene reasons, returns or exchanges are not accepted for products where the hygiene seal has been removed.
The right of withdrawal does not apply to products that are not suitable for return for hygiene reasons and have been unsealed.
You are responsible for any reduction in the value of the product resulting from handling other than what is necessary to establish the nature and characteristics of the product.
PROCESS
- Contact us at info@esisthebrand.com and include:
- your order number
- the product you wish to return or exchange
- the new product or size (for exchanges)
- Once you receive confirmation from our team, send the product to the address provided.
- After we receive and inspect the item, we will proceed with:
- the shipment of a replacement product, or
- a refund
REFUNDS
Refunds are issued to the original payment method used for the purchase.
For Cash on Delivery orders, refunds are processed via bank transfer, upon coordination with the customer.
Refunds are processed within 14 calendar days from the date we are informed of your decision to withdraw.
The Company reserves the right to withhold the refund until the returned items are received or proof of return shipment is provided.
Shipping costs are non-refundable, unless the product is defective or incorrect.
SHIPPING COSTS
Shipping costs are borne by the customer:
- for returning the product
- for sending the replacement product (in case of exchange)
PRODUCT AVAILABILITY
Exchanges are subject to product availability.
If the requested product or size is not available, you may choose another product of equal or higher value.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, please contact us immediately at info@esisthebrand.com.
In such cases, shipping costs are covered by the Company.
IMPORTANT NOTES
- The Company reserves the right to reject returns or exchanges that do not meet the above conditions.
- Returned items remain the customer’s responsibility until they are received by us.